Claims
The Claims Process

The Claims Department recognizes that our clients wish to face a litigation or claim scenario with their energies clearly focused toward the defense and resolution of those matters. We consider ourselves to be partners with our insureds in the face of these adversities and have developed a methodology to assist our insureds in understanding the insurance and related issues which arise in a claims context.

The claims process is the means by which the insured and the insurer interrelate during the life of a claim and it is enhanced by the Claims Department's commitment to the utilization of various tools to assist in the process:

1. Timely written responses to the submission of claims or potential claims which provide, with clarity at that juncture, The Hartford's views regarding the applicability of its policies to a particular claim.
2. Accessibility of the claims staff to further discuss the positions expressed within those communications as well as any other ongoing issues the claim or litigation presents.
3. The Department's utilization of a panel of respected defense and monitoring law firms which have historically served to create stronger communication links between The Hartford and its clients in the claim process.
4. Our ongoing communications with our underwriting staff regarding the potential business impact to clients with respect to the management of a specific Claim situation.
5. Our commitment to empowering the Claims Department staff to quickly obtain and exercise their authority in the resolution of a claim or related conflict.
6. The continued enhancement of an excellent relationship with our key brokers.

IMPORTANT Please note that Claim or other notices may only be submitted pursuant to the terms and conditions of the applicable policy and may not generally be submitted on-line or via e-mail.